How to reset my password?

Click on the button 'forgot password, enter your registered mobile number and a password reset link will be sent to your mobile number. Once you receive the SMS, click on the link and your password will be reset to your registered mobile number. If you wish to change your password from your mobile number, kindly click on the button change password, provide your current password (your phone number), the new password, confirm the new password and click on 'change password'. After this, your login information would be saved so you don't have to input them next time.

How to login into my account?

Enter your registered mobile number and your password then click on 'login'. If you had use a device to purchase electricity at least once, your login details would have been saved and you won't be required to login.

FAQS ON METER

I can't load my token

Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click on the “Enter” button it could be green or red.

Link errors- Insert new batteries in the space provided at the back of the keypad to power on the device. If the device does not come on, press 3 to power up the battery.

1. Step 1- Plug the keypads preferable to a wall socket used for your freezer or cooker (13Amps), and ensure the switch is on.
2. Step 2 -if you still have units on your meter, when there is power supply, plug the Keypad to a wall socket.
3. Step 3- Key in 5258 instead of the first four-meter digits followed by the consecutive meter digits while omitting the last digit of the meter. I.e. 01011607946 then becomes 5258160794. Then press Send (blue or red button as the case maybe).
4. Step 4- Load the token over again after the above has been done.

Kindly contact our 24-hour support team on 08029447040, 07063990748 or send us an email at support@instantpower.com.ng for further assistance

Why did my meter reject the token?

This could happen as a result of the following reasons:

The purchase was for the wrong meter number.

Kindly confirm you are loading the token on the right meter.

The meter has not yet been activated-

A code will be required from the distribution company.

There has been a change in your tariff index.

Kindly contact our 24-hour support team on 07063990748 or 08029447040

activation 3044 or send us an email at support@instantpower.com.ng.

Can I load the token I purchased on another prepaid meter?

Right now, this is not possible; token is generated and encrypted using the unique ID of the meter. This is to ensure that token generated can only be used by the specific meter.

I was debited for a failed transaction

Usually, you will receive a reversal from your bank within 24 hours. Kindly contact our 24-hour support team on 08029447040, 07063990748 or send us an email at support@instantpower.com.ng if you don't.

When I loaded my token, I got a response 'Old'

This implies that the meter has timed out the token (it has expired). Meters with series 021, 01011 have to load the first token generated before purchasing or loading another token.

How long before my token expires?

The validity period for a token is 3 months. However, meters with series 021, 01011 have to load the first token generated before loading another token.

How can I be a merchant of InstantPower?

To be a merchant, kindly send us an email at support@instantpower.com.ng. We'll have our agent contact you.

When I loaded the token, I got a response 'Used' but still don't have power supply.

A token can only be utilized by a specific meter number. "Used" simply means the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and perform a changeover to confirm power supply. This could also be due to a technical fault, loss of phase, or the meter entering tamper mode. Kindly contact our 24-hour support team on 08029447040, 07063990748, or send us an email at support@instantpower.com.ng for further assistance.

Why do I have a debt on my meter?

Debt on a meter can occur for several reasons.

The cost for the units on a newly installed meter is paid by the customer (as debt) on their first recharge of the meter.

Migration of Previous Debt:

If the property used an analog meter before the installation of a Prepaid meter, or if using the estimated billing (Postpaid), and there was a debt before the installation of the prepaid meter, the debt from the estimated (Postpaid) billing account is migrated to the Prepaid meter account.

Penalties:

If there was a bypass or illegal connection discovered in the house, the penalty charge is added as debt to the prepaid meter account. Kindly visit the nearest electricity distribution company office to discuss your debt profile, as all meters are domiciled with them.

The number of units I got was lesser.

This could be due to the following reasons:

1. There is a possibility a debt has been migrated onto your meter. Kindly check your token details for any debt deductions.
2. If the previous payment was inclusive of free units, kindly check your token details.
3. It could also mean your tariff plan index has been changed.

I bought for a wrong meter number.

A token is generated and encrypted using the unique ID of the prepaid meter number. This ensures that the token can only be used by the specific meter number it was vended on. You can only load the token for the meter number you purchased for. Please confirm your meter number before going ahead to vend. Kindly contact our 24-hour support team on 08029447040, 07063990748 or send us an email at support@instantpower.com.ng for resolution of this issue.

My meter is dispensing fast.

All prepaid meter tokens are generated from one central server for both online payments and the vending office. There is no difference when buying online. Please turn off all appliances when not in use, as appliances left on standby can still draw about 20% or more of normal electricity use. Use energy-saving light bulbs.

Kindly contact a Meter Engineer as this could be due to the following:

1. - High consumption
2. - Electricity theft
3. - Leakage

I want to edit the name on my meter number.

The name and address displayed is the same as the one registered on the distribution company's system. Kindly visit the nearest electricity distribution company office to edit this information on your meter. However, we can process a utility bill for you. Please send us an email to support@instantpower.com.ng

I brought the same amount for two meters but got a different number of units.

Kindly verify if there are any debt migrations, tariff changes, or free unit deductions for the respective meters. Contact us for further clarification.

Can I cancel my token and get a refund?

Right now, this is not possible. A token can't be cancelled. Refund is only possible if a token has not yet been processed. Kindly contact our 24-hour support team on 08029447040, 07063990748 or send us an email at support@instantpower.com.ng for further assistance.

Got a response 'meter is invalid.'

It is possible you omitted a digit in the meter number. Confirm your number entry. A meter number is an eleven (11) or thirteen (13) digit number. You can get your meter number on your previous receipt of purchase from AEDC (Abuja Electricity Distribution Company) or on the meter itself. To do this on the meter itself, input the number 65 using the keypad and press the red button, # sign, or sky-blue button.

Token & Services (Purchase)

Why did my transaction fail?

A transaction can fail for several reasons, such as bank network issues or if your bank (Issuer) was inoperative at the point of payment. Kindly contact our 24-hour support team on 08029447040, 07063990748 or send us an email at support@instantpower.com.ng for assistance.

What do I do if my token is not generated after payment?

If you haven't received your token, kindly contact our 24-hour support team on 08029447040, 07063990748 or send us an email at support@instantpower.com.ng

How long does it take to process a token?

It typically takes 2 minutes to process a token. However, if you don't get it after 10 minutes, kindly reach out to us.

My state is not on the list

Kindly contact our 24-hour support team on 08029447040, 07063990748 or send us an email at support@instantpower.com.ng

Can I buy token at any hour of the day?

Definitely! The platform is 24 hours. You can vend for your electricity units anytime, anywhere.

Do I need to register another number to purchase for other meters?

No please, you can vend for multiple meter numbers. All you need to do is edit your previously saved meter number from your account and input the new meter number you will like to vend for. The top Five (5) meter numbers you purchase for, would be saved on your account, alongside the name and account. Next time you wish to purchase just select the meter number you want to vend for

How do I access my tokens?

Your token is sent through SMS, Email, and saved on your account as transactions.

You can access your tokens by clicking on "Transactions" on the main menu. In the Transaction History table displayed, click on a button called "Details" to access your tokens. On the transaction details page, you will see the token as the first item on the page along with other transaction details.

The token is also sent via email if you provided an email address when you created an account. You can update your email address by clicking on "view profile", providing your email address in the email field, and clicking on “update profile”.

If you have any unviewed token

A button is displayed on your Order page. Click on it to view your token.

I did not receive my token via SMS, what can I do?

Token is always sent to you through SMS. However, network delay issues, unavailability of your mobile number at the time the SMS was sent, or if your number is registered on DND (Do Not Disturb), might prevent you from receiving it.

The token is also sent via email if you provided an email address. You can update your email address by clicking on "view profile" and updating your email.

You can also access your tokens by clicking on "Transactions" on the main menu. In the Transaction History table, click "Details" to access your tokens. The token will appear as the first item on the transaction details page.

If you have any unviewed token, a button will be displayed on the Order page to view it.

Why do I have to pay a 100 NGN service charge?

The service charge is a combination of a 50 NGN stamp duty charge levied by CBN and a subsidized switching cost of 50 NGN. These charges are necessary for processing online transactions.

Payments & Bills

What payment options are available?

• Debit Card
• USSD
• Bank Transfer

What happens if my Card (Verve, Visa, MasterCard) doesn't work?

Ensure your card is registered for online transactions. If issues persist, you can choose to pay with bank transfer. On the payment page, select 'pay with bank', choose your bank, and provide the required details. Double-check the card information you entered.

Do you have any restrictions from your bank?

Try using a different browser or device. Alternatively, use the USSD/bank transfer option, select your bank, and enter the necessary information.

How can I buy electricity on InstantPower?

As a new user, enter your mobile number and fill in the registration details (name, email, password). After registration, your login details will be saved for future purchases. Returning users can log in using their registered mobile number and password.

On the order page, select your state, enter your meter number, choose the amount, and select the payment method (Mastercard/Visa/Verve card, USSD/bank transfer). After confirming the details, click on "pay" and fill in the required card information. Once successful, your token will be sent via SMS, email, and saved in your transaction history.

Where can you see your bills?

All tokens and their details are saved in your InstantPower account. To view them, log in and click "Transactions" in the main menu. In the Transaction History table, a list of your transactions, ordered from the latest to the oldest, will be displayed.

Where to call if I have questions about my bill?

If you have any questions about these Terms, please contact us. Kindly contact our round the clock support team on 08029447040, or send us an email at support@instantpower.com.ng